Our Commitment to Your Privacy
At Building New Pathways, we take your privacy seriously — especially because mental health is a deeply personal matter. This policy explains exactly how we handle information submitted through our website, contact forms, and scheduling tools. We do not sell your personal information. Ever.
Building New Pathways LLC ("we," "us," or "our") operates the website located at buildingnewpathways.com. This Privacy Policy governs how we collect, use, and protect any information that you provide when using our website. This policy applies to all visitors, whether you're simply browsing our services, reading about our therapists, or submitting a contact or consultation request.
Our practice is located in Weston, FL and serves clients throughout Broward County and the state of Florida via telehealth. By visiting or using our website, you acknowledge that you have read and understood this policy.
What Information We Collect
We only collect information that is necessary to respond to your inquiry, schedule a consultation, or improve your experience on our website. We collect two types of information:
Information You Provide Directly
When you interact with our website — for example, by filling out a contact form, scheduling a consultation, or requesting information — you may voluntarily provide:
- Full name — to personalize our response
- Phone number — to schedule your consultation call
- Email address — to follow up with you about your inquiry
- Preferred date and time — to match you with an available therapist
- Any message or context you choose to share — entirely voluntary, and handled with care
Information Collected Automatically
Like most websites, we automatically collect certain technical information when you visit our site, including:
- IP address and approximate geographic location (city/region level only)
- Browser type, version, and operating system
- Pages visited, time spent on each page, and referring URLs
- Device type (desktop, tablet, mobile)
This technical data is used solely to understand how visitors use our site so we can improve the experience. It is not linked to your name or personal identity.
How We Use Your Contact & Scheduling Data
Information submitted through our contact forms or consultation scheduling tool is used exclusively to:
Schedule Your Call
We use your phone number and preferred date/time to arrange your free 15-minute consultation with the most suitable therapist.
Respond to Inquiries
We use your email address to follow up on questions about our services, therapists, insurance coverage, or any other inquiry you've made.
Match You to a Therapist
Any context you share about your needs helps us pair you with the therapist on our team who is best suited to support you.
Administrative Communication
We may contact you to confirm or reschedule appointments, share intake paperwork, or provide important updates about your care.
Mental Health Privacy & HIPAA
Please note: This Privacy Policy governs information collected through our public website only. Once you become a client of Building New Pathways, your protected health information (PHI) is governed by our separate HIPAA-compliant Notice of Privacy Practices, which you will receive during your intake process.
As licensed mental health counselors, Regina Herman (LMHC), Bridgette Fong (LMHC-QS), and Marieliz Almonte (RMHCI) are committed to upholding the highest standards of confidentiality. Any clinical information shared during therapy sessions is protected under HIPAA (Health Insurance Portability and Accountability Act) and applicable Florida state law.
Information shared via our public website contact forms is not considered protected health information under HIPAA, as it is voluntarily submitted prior to establishing a therapeutic relationship. However, we treat all mental health-related inquiries with the same discretion and care we bring to our clinical practice.
We strongly encourage you to avoid sharing detailed personal mental health information through our public contact forms. Our consultation call is the appropriate, secure environment for such discussions.
Third-Party Tools & Services
To operate our website and manage client communications effectively, we may use the following third-party tools. Each is bound by their own privacy policies and data protection standards:
We do not share your personally identifiable information with any third party for marketing, advertising, or commercial purposes. We only share information with service providers who are essential to the operation of our website or clinical practice, and only the minimum information necessary to perform those services.
How We Communicate With You
When you submit a contact form or consultation request on our website, you are consenting to be contacted by our team for the purpose of fulfilling your request. Specifically, you may receive:
- A phone or email response to your initial inquiry, typically within 1–2 business days
- Appointment confirmation and reminder messages
- Intake paperwork and new client onboarding information
- Practice-related updates that are directly relevant to your care
We do not operate marketing email lists, and you will not receive unsolicited promotional emails simply for submitting our contact form. If at any time you would like to be removed from our communications, simply reply to any email with "Unsubscribe" or contact us directly at the information below.
How We Protect Your Information
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:
SSL Encryption
All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology.
Secure Hosting
Our website is hosted on servers that meet industry security standards with access controls and routine security monitoring.
Limited Access
Only authorized members of our administrative team have access to submitted contact information, and only for the purpose of responding to you.
While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We encourage you to avoid sending sensitive personal or health information through our public contact forms.
Your Rights Regarding Your Information
You have the following rights with respect to the personal information we hold about you:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Correction: If any information we hold is inaccurate or incomplete, you have the right to request we correct it.
- Right to Deletion: You may request that we delete your personal information from our records, subject to any legal or regulatory requirements we must comply with.
- Right to Opt Out: You may opt out of any non-essential communications at any time by contacting us directly.
- Right to Withdraw Consent: Where our processing of your information is based on your consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at the information provided in the final section of this policy. We will respond to all requests within 30 days.
Children's Privacy
Building New Pathways provides therapy services to children and adolescents as part of our practice. However, our public website and its contact forms are intended for use by adults (18 years and older) and by parents or legal guardians seeking services on behalf of a minor.
We do not knowingly collect personal information from individuals under the age of 13 without verifiable parental or guardian consent. If you believe a child under 13 has submitted personal information to our website without appropriate consent, please contact us immediately and we will take prompt steps to remove that information from our records.
For minors aged 13–17, we require that a parent or legal guardian initiate the intake process and provide consent before services can begin.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy. If you have questions about any changes, please contact us.
Questions About This Policy?
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please reach out to us. We're real people and we're happy to explain anything in plain terms.